If you believe a supplier's category or firmographic information is incorrect or needs to be updated, you can submit a correction request. This article explains what information we need and how the process works.
Types of Corrections
- Add missing certification - Supplier has a valid certification not reflected in our database
- Remove incorrect certification - Supplier is showing a certification they don't hold
- Update supplier information - Name, address, or other details need correction
- Report a bad match - Two different suppliers have been incorrectly linked
What Information to Include
To process your request quickly, please provide:
- Supplier name (as it appears in your system)
- Supplier ID (if available)
- Description of the issue
How to Submit a Request
- Email support@supplier.io
- Include the information listed above
- Attach any supporting documentation
Our team will review and respond with confirmation or follow-up questions
What Happens Next
Once we receive your request:
- We verify the information against our data sources
- If valid, we update the supplier record if it was part of data enrichment, as well as make the correction on the database
- If invalid, we will share our findings with you
- Verified changes will appear in your next enrichment cycle
- We notify you when the correction is complete