Data Discrepancies and Change Requests in Tier 1

Overview

It is normal for Tier 1 Spend Reporting data to differ slightly from other reporting sources within your organization. This article explains common reasons for data discrepancies and how to request changes to your spend metrics.

 

Why Tier 1 and Other Report Numbers May Not Match

Tier 1 spend metrics including spend totals and supplier counts may differ from other internal reports such as Economic Impact numbers or ERP system exports. Common reasons include:

1. Custom reporting requirements specific to your Tier 1 configuration
2. Exclusion rules applied to your Tier 1 data feed (Ex: non-addressable spend)
3. Snapshot settings that affect how diversity status is applied across periods

If you notice a significant or unexpected discrepancy in your data, please provide full details to [e-mail] so the team can investigate.

 

Updating or Correcting Spend Data

If you need to update or correct spend data that has already been loaded into your Tier 1 dashboard, a change request must be submitted. Here’s how the process works:

1. Contact your CSM to initiate a change request.
2. Provide the specific data that needs to be corrected along with the correct values.
3. Note that change requests may incur an additional cost depending on scope.

4. Your CSM will confirm the timeline and any applicable fees before proceeding.

For general support questions or data access issues, you can also reach out to [e-mail].